Privacy Policy

Effective Date: February 1, 2026

New Dawn Behavioral Treatment & Helpline ("New Dawn Behavioral," "we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at newdawn.website, contact us by phone, email, or in person, or receive treatment at our facility located at 16340 Perris Blvd, Moreno Valley, CA 92551.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described, please discontinue use of our services.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, phone number, email address, mailing address, date of birth, and emergency contact information provided when you contact us or submit a form.
Health Information: Medical history, substance use history, mental health records, treatment records, insurance information, and other protected health information (PHI) collected during the admissions process and treatment.
Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other analytical data collected automatically through cookies and similar technologies.
Communication Records: Records of phone calls, emails, and other correspondence with our staff for quality assurance and record-keeping purposes.

How We Use Your Information

We use the information we collect for the following purposes:

To provide addiction treatment, medical care, and behavioral health services
To process admissions, verify insurance benefits, and coordinate care
To respond to your inquiries, schedule appointments, and provide information about our programs
To improve our website, services, and patient experience
To comply with legal and regulatory obligations
To protect the safety and security of our patients, staff, and visitors
To send treatment-related communications and aftercare information

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Treatment Coordination: With healthcare providers, specialists, and insurance companies involved in your care, as permitted by law and with appropriate authorization.
Legal Requirements: When required by federal, state, or local law, including court orders, subpoenas, or reporting obligations.
Service Providers: With trusted third-party vendors who assist in operating our website and business operations, provided they agree to maintain confidentiality.
Emergency Situations: When necessary to prevent or address a serious and imminent threat to the health or safety of a person or the public.
With Your Consent: When you provide written authorization for the disclosure of your information.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device when you visit our site.

Essential Cookies: Required for basic website functionality, such as page navigation and form submissions.
Analytics Cookies: Help us understand how visitors use our website by collecting anonymous usage data. We may use Google Analytics or similar services for this purpose.
Performance Cookies: Help us monitor website performance and identify technical issues.

You can control cookie settings through your web browser. Disabling cookies may affect certain features of our website. We do not use cookies to collect protected health information.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete information.
Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Right to Opt Out: You may opt out of receiving marketing communications at any time by contacting us directly.
California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information, including the right to know what information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact our privacy officer using the contact information below.

HIPAA Notice — Protected Health Information

As a healthcare provider, New Dawn Behavioral is subject to the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2, which govern the privacy and security of protected health information (PHI) related to substance use disorder treatment.

Your Rights Under HIPAA

Right to Access: You have the right to inspect and obtain a copy of your medical and treatment records maintained by our facility.
Right to Amend: You may request amendments to your health information if you believe it is inaccurate or incomplete.
Right to an Accounting of Disclosures: You may request a list of certain disclosures of your PHI that we have made.
Right to Request Restrictions: You may request restrictions on certain uses and disclosures of your PHI, although we are not required to agree to all requests.
Right to Confidential Communications: You may request that we communicate with you about health matters through specific means or to specific addresses.
Right to a Paper Copy: You have the right to receive a paper copy of this privacy notice upon request.

42 CFR Part 2 Protections

Records relating to substance use disorder treatment at New Dawn Behavioral are protected by federal confidentiality rules (42 CFR Part 2). These records cannot be disclosed without your written consent except in limited circumstances permitted by federal regulation, including medical emergencies, qualified audits, and court orders that meet specific regulatory criteria.

Breach Notification

In the event of a breach of unsecured protected health information, New Dawn Behavioral will notify affected individuals, the U.S. Department of Health and Human Services, and, where required, the media, in accordance with HIPAA breach notification requirements.

Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission, secure server environments, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take immediate steps to delete that information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

Contact for Privacy Concerns

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to file a complaint regarding the handling of your personal or health information, please contact our Privacy Officer:

Privacy Officer: New Dawn Behavioral
Email: [email protected]
Phone: (951) 379-3610
Address: 16340 Perris Blvd, Moreno Valley, CA 92551

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. Filing a complaint will not affect the care you receive at our facility.